Customers who received an item that they liked, but felt that they needed to change the size or some other aspect of the product, were told to return the product for a refund and to simply re-order the product with the correct size or options from the website itself in a separate order. I called back and they stated there's nothing they could do. No communication about delay in shipping Phone bot kept hanging up on me First chat rep never returned after telling me she was going to check on my order. Second chat rep tried same thing, but I got nasty until my order was finally canceled after my threatening legal action.
You can also use the website’s Live Chat feature to speak to a company representative during the hours it is available.
This company appears to have mixed reviews, with many of the unhappy customers detailing similar experiences that led to frustration and dissatisfaction.